Returns and withdrawals

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In the case of a contract for the purchase of products and services concluded by a consumer Buyer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason. The decision to exercise the right of withdrawal must be communicated by the Buyer consumer within 14 days of receipt of the product ; in the case of separate delivery of several goods, ordered by the Purchaser with a single order, the fourteen-day period for exercising the right of withdrawal starts from the day the last good is delivered.

The right of withdrawal is exercised by sending, by the Consumer Customer, within the aforementioned 14 days:
By contacting the e-mail address: “” writing in the subject “return and order number”.

The notice of withdrawal must specify the will to withdraw from the purchase (it is not necessary to specify the reasons) and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase. to the Buyer consumer without delay a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the site, of the withdrawal exercised.

In accordance with the provisions of Article 59, lett. c) and d) of the Consumer Code, the Consumer Purchaser cannot exercise the right of withdrawal for products made to measure or clearly personalized or which risk deteriorating or expiring rapidly. Furthermore, it cannot exercise the withdrawal in relation to sealed products that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery (Article 59 letter i) of the Consumer Code.

The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the Buyer consumer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack.

The only costs payable by the Buyer consumer for exercising the right of withdrawal are the direct costs of returning the goods, as required by Article 57, paragraph 1, of the Code of Consumption.

Once the withdrawal request has been received, Recare will refund the entire amount paid by the Consumer Buyer within fourteen days from the date on which the Consumer Buyer has exercised the right of withdrawal, by crediting the current account used at the time. of the purchase, or using the bank details provided by the consumer Buyer with the withdrawal notice and in any case using the same payment method used by the consumer Buyer at the time of purchase. At the same time as the refund of the amount paid.

Bear reserves the right to withhold the refund until it has received the products subject to the right of withdrawal, or until the Buyer consumer has demonstrated that he has returned the goods, whichever occurs first.

If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Buyer consumer will not be entitled to a refund of the amounts already paid. In this case, the Consumer Purchaser will be able to get back, at his expense, the product in the state in which it was returned to Recare. Otherwise, Recare will be able to withhold the returned products, in addition to all the sums already paid by the Purchaser consumer for the relative purchase. Shipping and transport costs are charged to the Buyer.